Registration and opening of the User member account:
In order to participate in any of HappyLuke's Games for real money, the applicant must be 18 years of age to register an account with HappyLuke (“Member Account”) and place money into the Member Account in the way stipulated on the following page: page: sign-up.
Residents outside Thailand, Vietnam, and India are not allowed to open an account with HappyLuke.
HappyLuke regularly screens its registrations for anomalies and will immediately and indefinitely suspend any of these countries’ player accounts.
It is the User's responsibility to determine the legal status of internet gambling in the User's jurisdiction and act accordingly. The availability of the HappyLuke Website in any particular jurisdiction does not constitute an offer or invitation by HappyLuke to use the services offered by the HappyLuke Website. HappyLuke will accept no liability whatsoever with respect to actions by players where Internet gambling is illegal and/or which is in violation of this article of the Terms and Conditions.
HappyLuke reserves the right to appoint Payment Solution Providers to act, receive and/or pay funds on behalf of HappyLuke.
Users cannot gamble, wager and place bets within the Philippine Territory as mentioned on our gaming license.
The User is allowed to have only one Member Account on this Website. If the User attempts to open more than one Member Account, all accounts the User tried to open may be blocked or closed.
If the User notices that he has more than one Member Account under different names, the User shall notify HappyLuke immediately.
A request to open a Member Account is made by completing the registration form and submitting it to HappyLuke online. HappyLuke reserve the right to refuse to open a Member Account
All information supplied when registered MUST be accurate. The User must enter all mandatory information requested into the User's registration form, in particular, the User's identity, the User's address and contact details, including a valid e-mail address, the User's place of residence, relevant payment information, all of which must be true and correct. It is the User's sole responsibility to insure that the information provided is true, complete and correct. Users are hereby notified that HappyLuke carries out verification procedures, whether itself or through third parties on User's depositing money. The User may be requested to provide HappyLuke with additional documents, such as a copy of the passport, to verify his identity. The User's Member Account may be blocked or closed if the User does not provide the requested information or documents or if such information or documents the User supplies is/are found to be false or misleading.
As part of the registration process the User must choose a username and password to be able to login into the Website. It is the User's sole and exclusive responsibility to ensure that the User's login details are kept securely. The User shall not disclose his login details to anyone. HappyLuke is not responsible for any abuse or misuse of the User's Member Account by third parties due to the User's disclosure, whether intentional or accidental, whether active or passive, of his login details to any third party.
The User is not allowed to transfer funds from the User's Member Account to other Users or to receive money from other Users into the User's Member Account.
Selling / transferring and/or acquiring of accounts to / from other Users is always prohibited.
Deposits into the User's Member Account
The User may only participate in any Game if the User has sufficient funds in the User's Member Account. HappyLuke never gives the User any credit whatsoever for participation in any Game.
All information required to deposit funds into the User's Member Account, can be found under “My Account” and “Deposit” pages of the Website. The User can use any of the methods available to him as specified in these pages as may be amended from time to time. Please note that some of the methods may not be available in some countries.
Depending on the method selected, deposits may incur charges. For current fees regarding depositing funds, see "My Account" and "Deposits" for each deposit method. The User's bank may independently charge the User for bank wire transfers and other methods of payment.
HappyLuke accept payments in multiple currencies. The User must choose one currency as the currency of the User's Member Account. Any payments received by HappyLuke in a currency other than the one chosen by the User will be converted into the currency chosen at the prevailing exchange rate. Any exchange premiums are to be paid by the User.
When using a credit or debit card for depositing funds, the User's funds are credited when HappyLuke receive an approval and authorization code from the card's issuing bank. Should HappyLuke not receive such approval and authorization code the User's account will not be credited with those funds.
HappyLuke reserve the right to use additional procedures and means to verify the User's identity when effecting deposits into the User's Member Account.
HappyLuke do not grant any credit for the use of its services.
Credit balances in the User's Member Account will not bear interest.
HappyLuke operates the User's Member Account, calculating the amount of money the User has staked or offered to stake on a bet, which represents the User's potential exposure at any time (“Reserved Amount”) and calculating the User's "Available to Bet" balance, from time to time, as well as settling bets made by the User with other User’s through the User’s participation in the Games.
The amount of money in the User's Member Account which has not yet been staked on a matched bet is the User's "Available to Bet" balance and will determine the User's betting limit.
HappyLuke´s calculations of the User's “Reserved Amount”, “Available to Bet” balance and amounts owed by the User under the terms of this agreement will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation.
HappyLuke is allowed to set off any losses against any gains.
Any deposit made by the User into the User's Member Account will be held for the User's use until the User places a bid for a bet, or accepts a bet on the Website. HappyLuke then hold the amount staked awaiting the outcome of the Bet.
When the User has placed a bet on HappyLuke's website, HappyLuke will hold the amount staked awaiting the outcome of the Game, and declare a winner. At this point the bet is binding and cannot be cancelled nor can any amount held by HappyLuke as a stakeholder be withdrawn.
When the outcome of a Game the User participates in becomes determined or where HappyLuke has confirmed the relevant result of an event and settled the markets, all winnings will be held for the use of the User's Member Account.
If HappyLuke mistakenly credits the User's Member Account with winnings that do not belong to the User, whether due to a technical or human error or otherwise, the amount will remain property of HappyLuke and the amount will be transferred from the User's Member Account. If prior to HappyLuke becoming aware of the error the User has withdrawn the funds that do not belong to him, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the User to HappyLuke. In the event of an incorrect crediting, the User is obliged to notify HappyLuke immediately by email.
HappyLuke will carry out additional verification procedures for any payout exceeding the equivalent of USD2,500. Nonetheless, HappyLuke reserve the right to carry out any such verification procedures in case of a lower payout to the User.
Withdrawals from the User's Member Account
The User may withdraw any amount up to the “Available to Bet” balance in the User's Member Account by issuing HappyLuke with a valid notice of withdrawal on the Website.
To free the User's Member Account balance and withdraw all the User's funds, the User must first cancel any stakes that he may have made that remain outstanding.
Notices for withdrawals must be made via the Website. HappyLuke will not accept withdrawal demands made by telephone or by electronic mail. Employees of HappyLuke are not permitted to bypass these instructions.
For the User's protection, in any twenty-four hour period, the User may only withdraw the maximum amount based on status of player account, unless a larger amount has been agreed by prior arrangement.
HappyLuke offer a wide range of withdrawal methods. Withdrawals can incur charges depending on the selected method. Any winnings above the amount stated in 2.5.4 can be withdrawn through the method chosen by the User for deposit. Information on the current fees for withdrawals is found on "My Account" and by clicking on "Withdrawals". In addition, the User's own bank may add a further handling charge. These charges may vary over time.
HappyLuke reserve the right to credit the User back using the same method as that used by the User when depositing.
HappyLuke reserve the right to request identification documents for all withdrawals.
Upon requesting a withdrawal of winnings exceeding USD100,000, HappyLuke reserves the right to payout the requested amount incrementally over 10 consecutive months, with one payout each calendar month.
In the interests of fair gaming, the User's play will be reviewed before withdrawals are processed for any irregular or unusual playing patterns including but not limited to, equal, zero or low margin bets or hedge betting for play-through requirement purposes. Should HappyLuke deem that irregular game play has occurred, HappyLuke reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses.
For Cash deposits and winnings, user needs to wager 1 time before requesting for withdrawal. Should User choose to do this, User may only withdraw the amount that he deposited, which may or may not have triggered a bonus award, under the terms that the entire bonus sum remains on account or may be withdrawn by HappyLuke. For example: User deposits USD20 and HappyLuke offer a USD20 as a deposit bonus. There is then USD40 in User's account. Before meeting the wagering requirements (which usually are 40 times the bonus amount) Users may wish to withdraw their deposited amount (USD20). HappyLuke will then retract the bonus and any winnings or losses before the withdrawal can be approved. If User has already gambled part of the total balance on the account, User can only request a withdrawal of the remaining amount after the bonus sum has been returned to HappyLuke. HappyLuke reserves the right to refuse or void any bonus offered to any User for reasons including but not restricted to, abuse by the User.
It is a precondition for the processing of withdrawals which cumulatively exceed the limit sets that User provides HappyLuke with a copy of User's valid passport or official identity card (confirming identity and age) and a recent utility bill in the User's name and dated less than 3 months old (confirming place of residence). In the case of deposits via credit card, User may be requested to submit a copy of the front and back of the used credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
HappyLuke additionally reserves to right to request the documents discussed in 2.5.11 above for any account holder who has requested a withdrawal.
Withdrawals to credit / debit card are not possible to Visa or Visa electron and Mastercard.
In line with the applicable laws, HappyLuke will remit amounts only to the same account from where the funds paid into User's account originated.
The minimum payout amount is USD10. For payouts under USD50.00 (fifty USD) HappyLuke reserves the right to charge a transaction fees.
HappyLuke reserve the right to restrict payouts to USD10,000 per week.
HappyLuke reserves the right to regularly set deposit and withdrawal limits to any player's account without prior notice.
Closing the User's Member Account: HappyLuke reserves the right to close the User's account in order to protect its interest and to avoid any damage it may cause.
The User may close his account at any time and HappyLuke will return to the User all funds from the User's Member Account subject to the deduction of the relevant withdrawal charges. To close the User's Member Account, the User must first cancel any offers for stakes that the User has made that remain outstanding.
The method of repayment will be at HappyLuke's absolute discretion.
HappyLuke reserves the right to close the User's Member Account and to refund to the User the "Available to Bet" balance, subject to the deduction of any relevant withdrawal charges, at HappyLuke's absolute discretion and without any obligation to state a reason or give prior notice.
If the User does not log onto his Member Account via the internet, using his "User Name" and "Password" for a period of one (1) year, all balances may be removed from the User's account after a notification has been sent to the registered e-mail address.
HappyLuke reserves the right to withhold and remove any bonuses awarded to the User if such bonuses have not been used within 12 months from the date when they were awarded.
Should a User use bonus funds to play on Games not included in Games that count towards meeting the bonus requirement, HappyLuke reserves the right to refuse withdrawals, remove bonus money and remove winnings without notice. HappyLuke are entitled to lock all accounts of players found abusing this rule.